Activate your JB Hi-Fi Mobile Pre-Paid

Let's get started with your new JB Hi-Fi Mobile Pre-Paid SIM, powered by the Telstra mobile network.

Activate now with Telstra

You’ll need a valid ID doc (drivers license, Medicare card or passport) and your new JB Hi-Fi Mobile Pre-Paid SIM serial number which you can find on the packaging.

Activate now

You don’t need an internet connection or credit balance to access this page if you have your JB Hi-Fi Pre-Paid SIM card inserted in the device. If you are not using the SIM with your device you will need to be connected to Wi-Fi.

If you’ve chosen to get a new number, your service will usually be active within 20 minutes, but it can take up to 4 hours. If your service isn’t active after 4 hours, check Telstra's outages and notifications page for current service disruptions.

FAQs

JB Hi-Fi Mobile Pre-Paid provides you with a SIM that can be used in any unlocked device and can be re-charged as you go.

JB Hi-Fi Mobile Plans are provided by Telstra. Please read the Telstra Privacy Statement which sets out how your personal information is collected, used and disclosed (including for marketing purposes) and your rights in relations to accessing and correcting that information. You agree to the collection, use and disclosure of your personal information in accordance with the Telstra Privacy Statement.

To see full details of your plan inclusions please see the Critical Information Summary.

Terms of use

Yes, you can keep your existing mobile number regardless of which JB Hi-Fi Mobile plan you take up.

You’ll need to provide the following details to transfer your service:

The mobile number you want to transfer
What type of service you’re transferring from (either a service with monthly billing, or a Pre-Paid service)
For services which are billed, we’ll need your telecommunication provider’s account number (you can find this on your most recent bill, or if you’re heading to a JB Hi-Fi store, bring your most recent bill with you)
Your date of birth (if you have a Pre-Paid service, it’s important that your date of birth is the same as your current provider to avoid delays in transferring the number)
Your name and address
An alternate contact method (e.g a different contact number or email address) where you can be reached during the transfer
100 points of ID

Good to know: Make sure the details you provide match your details with your previous provider. Incorrect or mismatching details may delay the transfer. If we have any issues with your request, we’ll send you a text message with your order number, and ask you to reply. 

JB Hi-Fi Mobile is brought to you in partnership with Telstra. Before you can transfer your service to JB Hi-Fi Mobile, Telstra will send you an SMS as part of the pre-port verification process. The number that you want to transfer to JB Hi-Fi Mobile needs to be active with your current telecommunication provider at the time of transfer. You’ll be able to use your existing service during the transfer process, and once it’s complete, your old service will be automatically disconnected.

JB Hi-Fi Mobile is brought to you working in partnership with Telstra. For help with your JB Hi-Fi Mobile Pre-Paid Plan please visit the Telstra Support page or you can make contact via the "Get Help" tab in the My Telstra App.

Alternatively, head into your local JB store and our staff can help out.

You don’t need an internet connection or credit balance to access this page if you have your JB Hi-Fi Pre-Paid SIM card inserted in the device. If you are not using the SIM with your device you will need to be connected to Wi-Fi.